Clients

Manchester Small Business Remote Support

 Manchester Small Business Remote Support can control any PC on the web, even through firewalls!
We can even reboot the remote PC into SAFEMODE !

Remote Support

 

Manchester Small Business Remote Support System lets us support our customers even if they are behind firewalls and routers. With RSS we can transfer files, chat, re-boot & auto-reconnect and remotely control their PC in real-time without pre-installing software or any network changes on their side. We can even reboot the remote computer into “Safe Mode”.

Manchester Small Business Remote Support Is Easy As 1-2-3
  1. The customer clicks a link on our own website ( or run it from an email attachment, from disk, or one of many other possible scenarios )
  2. The customer selects “Run” A single .exe file is hosted on your website.  When the customer clicks the file, they will choose “Run” which will begin the Remote Support Session.
  3. The customer picks a technician Remote Support can allow a single .exe file to connect to multiple technicians or locations.  The user must simply choose the desired tech.  Simple as a value meal.

 

  • Super small client download (as little as 290 KB).
  • No 3rd party servers, we own all the required software.
  • Robust Auto-Reconnect feature calls you back automatically in case of internet failure.
  • Collects client contact information (for billing).
  • Tracks session time, even across multiple reboots and displays timer in the top-center of the client’s display.  No guess work on how long we spent working.
  • Auto-generates an invoice for the session and emails it back to you and, or the client upon completion. New in version 1.4, the ability to completely customize your invoice and accept credit cards as payment.
  • We can logon/logoff the remote user and maintain your connection.
  • We can reboot the remote PC with auto-reconnect before login screen.
  • Reboot remote Windows 2K/XP/Vista/7 into SAFEMODE with auto-reconnect. 
  • Remove remote users desktop icons and desktop background to improve performace of remote connection.
  • Has a custom toolbox that allows us to create self-extracting tools, that will auto-download and execute with a single click on the remote PC.  Great for virus removal or system diagnostic tools.
  • Easy Client Distribution Setup wizard that makes changing your EXE file easy.  Change destination addresses, and other options all with a point and click.  No coding experience required.
  • Once the session is complete client executable completely removes all files and programs from the client’s pc, so they can breath easy and trust there are no “back doors.”
  • For repeat customers, we can make a request to clients running the listener component for a session.  The client will then contact us automatically and hand over control.  All with no open ports that could be hacked.  Great for customers we deal with on a daily basis.
  • We can Draw on the remote client’s screen for illustration.
  • Page the remote client back to the PC with the attention bell. Great for user interaction with technician
  • Rolling PIN security code can be added to client so our customers must contact us before connecting.
  • Video Boost mode, allows for enhanced performance, lowered CPU usage, and viewing of remote video cameras.
  • RSS Tool Builder can turn most of the programs you love, into tools that can be used on the remote client’s PC durning a session.
  • Clients can be behind firewalls, and connect to us, no problem!
  • Mac client and Linux server components available to registered users, upon request.  

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Secure content and threat management solutions developer Kaspersky Lab is alerting Filipinos, banks and services against financial cyber attacks that dramatically increased in number last year. According to the findings of Kaspersky Lab’s study “Financial…

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Backup 14 Terabytes of data

How do you backup 14 terabytes of data?

A client of ours recently approached us for some guidance on how to backup all their data from numerous external HDD’s and data stored on the local computers. The obstacles we faced our 14 terabytes of data and increasing, data stored on different devices and computers and nothing is backed up.

On first inspection of the external HDD’s three of them were old Omega and Seagate that varied between 200 gigabytes to 500 gigabytes, these had been stored and not been used for at least three – four years, alarm bells start ring!!! So firstly we needed to establish if these worked and the data was not corrupt. Fortunately all of them worked and all data was safe, then we had to check the newer external HDD’s ranging from 1 Terabyte – 3 Terabytes again these all worked and although the data was stored all over the place with no order we proceeded to make our recommendation.

Of course with such large amounts of data storing it in the cloud was not an option because of expense and time, so the option we proposed is two NAS drive (Network Attached Storage) don’t get me wrong this option is going to be expensive to achieve with the hardware that is involved and work to set it up not to mention there needs to be two of everything.

We could have chosen two pre-built NAS already assembled with drives installed but we wanted a specific amount of storage with at least 32 terabytes and from what we have discovered not many companies offer this kind of configuration and if they were to modify the specification it would be double the price of our suggested configuration.

So down to the nitty gritty, we opted for the Synology DiskStation DS1813 with 8 drive bays, this would allow us to configure the DiskStation with 8 x 4 Terabytes = 32 Terabytes. We needed one large logical disk with fault tolerance per unit so we opted for a Raid 5 Configuration. This was not an easy decision as it takes a whopping 10 terabytes away from the original 32 terabytes leaving a logical disk of 229367 Gigabytes or just under 23 Terabytes.

Product Features:

  • 211.88 MB/sec Writing, 352.39 MB/sec Reading
  • Four LAN Ports with Link Aggregation Support
  • Scale up to 72TB with Synology DX513
  • Expandable RAM Module (Up to 4GB)
  • CPU Passive Cooling Technology & System Fan Redundancy
  • VMware®, Citrix®, Microsoft® Hyper-V® Ready
  • High Availability and Automatic Failover by SHA
  • Powered by Synology DiskStation Manager (DSM

So bearing in mind that it took nearly 5 years to accumulate 14 terabytes of data which will now be transferred to one of the NAS and with an additional 9 terabytes free space this should allow for further data to be added for at least three to four years.

So one NAS will be used to transfer all the data into one central location, for easy access to historical and current data and one NAS will be used to backup the data stored on the first one. With the NAS drives being able to be networked both units can be stored at different locations, which means we have now provided them with a means to recover lost and deleted data, fault tolerance on the hardware and a means of recovering data should one unit have a disaster.

For the software to manage the backups we will be using Symantec Backup Exec Small Business Edition, firstly it will backup over the network and secondly it will backup individual workstations and thirdly it will backup multiple locations, this is ideal for our purposes as there is no Server to speak at the location other than a basic domain server (SBS Essentials)

 

The DC3217IYE our smallest computer project.

The DC3217IYE our smallest computer project.

Another one of our clients who run a respite care home wanted a computer to show presentations videos to residents, staff and board members but did not want a full computer that was going to take up space. Rather they wanted it to be hidden, small and compact with the least amount of disruption during installation.

After doing some research we came across the DC3217IYE, at first I didn’t think much of this unit whilst reading reviews and it’s specification. Firstly it has some downsides like no sound card only two USB ports and if you want Wi-Fi you need to purchase the upgrade version. However if this unit was to be hidden away and it uses HDMI to connect to a Television it doesn’t really need  sound built in as the HDMI sound driver takes care of that. Two USB ports posed no problem either if you purchase a Wireless Keyboard and Mouse as it only uses one USB port leaving one free for an external HDD.

The Unit comes with a mounting a kit so that you can mount the computer on any modern flat screen TV and it’s very quiet in fact there is no noise from it all. This computer is very fast when it boots up and is a dream to work with, the unit comes with Windows 8 but seems pointless to me unless you have a touch screen, so we ordered it without any OS as the client has a site licence for Windows 7 and it installed like a dream. One thing I should mention is that if you intend to install the OS yourself make sure you have an external CD Drive.

This computer is ideal for schools, board rooms, display stands in fact anywhere you want small, fast and easy to transport with all the power of a full size computer then this unit is what you want. With an i3 Intel Processor, up to 8GB’s memory and SSD Drive this computer will handle anything you can throw at it.

This was another interesting project which the client had a specific criteria and need that we were able to provide a viable solution and a cheap one too with the DC3217IYE costing under £300.

 

 

Part 4 of our Custom Built Computer

Custom Built Computer which we have named Hercules: Conclusion and thoughts.

Now you have seen the critical components of what’s inside our clients custom built computer you should have a good idea of the planning and quality this build is. There are more parts and numerous software goodies that came with the motherboard and Graphics Card but we’ll save that for another article.

Our client has been using the computer for over two weeks now and is absolutely thrilled with it’s performance, although it has to be said the client was more impressed with the fact their IPhone could connect to the computer via Bluetooth tut!!

We have provided the client with exactly what they asked for plus a few additional features they were not expecting, the storage space should last a good few years to come and the upgradability of the computer is second to none.

See some pictures of the finished product

Total cost for Hercules the custom built computer was nearly £3,300 so it’s not your usual desktop computer. The total weight of the computer when we finished was nearly 90ibs and took two people to lift it in to it’s new home. This kind of computer we built for our client is usually used for serious gamers who play high end games but we adapted it to the clients needs. It was a really good interesting project something if we are ever approached with again we would certainly relish the challenge.

Some pictures of the computer in the studio of our client:

Video of our Custom build


So I hope you enjoyed our article and come to read our latest article on the smallest computer we have fitted which is the size of a small CD case. Click here

 

Part 3 Custom Built Computer

More about what’s inside our custom built computer:

Although the Rampage IV motherboard is capable of supporting 64GB’s we installed Corsair Vengeance 32GB (4x8GB) DDR3 PC3-15000 C10 1866MHz XMP Quad Channel Kit. This is more than sufficient to meet any software requirements installed on the computer but will allow future upgradability.

corsair-cmz12gx3m3a1600c9_extra1For the processor there was only really one choice which is an Intel Core i7-3930K 3.20GHz (Sandybridge-E) Socket LGA2011 Processor – Retail. Six Core Technology, 3.20GHz clock speed, 12MB L3 Cache, Hyper-Threading Technology, Quad Channel DDR3 Controller, 3 Yr Warranty.77881-1_600_600_120917055606

We chose the retail version because we didn’t want to use the standard cooling fan but instead one of our own choice which is the Thermaltake Frio Advanced Cooler and by coincidence the colour scheme was black and red the same as the other components so we got a bonus, features below:

  • Heat-pipe Direct Touch Technology, Supports 230W Cooling Performance
  • Dual 13cm Over-clocking Fan, PWM controllable with 800~2,000 RPM Speed
  • Universal Socket Compatibility & Accessory Package
  • Universal socket support : Intel: LGA 2011, LGA1366, LGA1156, LGA1155, LGA775AMD: FM1, AM3+, AM3, AM2+, AM2

For storage we installed 4 Seagate Barracuda 7200.12 2TB 64MB Cache SATA 6 Gb/s 7200rpm hard drives making a total of 8 terabytes storage space. However since we installed the computer and the client transferring all externally stored archived data this has used 6 terabytes of the 8 terabytes.

So with this in the mind the client asked for more storage so an additional x4 3 terabytes have been installed making a total of x8 HDD’s with a total of 20 terabytes storage.

This posed no problems as the Cosmos II case allows for 12 HDD’s leaving 4 HDD housing bays spare, which is exactly how we planned the custom built computer, even if upgrading storage was a lot sooner than we expected.

Click here for last and final part 4 with pictures of the finished custom build.

 

 

Custom Built Computer

Hello all, firstly apologies for the long absence of posts, fortunately we have been busy with new clients and some interesting projects that has prompted us to write about them. The first project we have been working on has been a real joy because of the 2,700 pound budget we were given to build a custom built computer for one of our clients.

Our client is a professional photographer and is well established in the magazine and catalogue industries, so the client is very busy at all times and has a specific requirement for their business needs in the way that the client edits the photographs and stores all the pictures.

Our client who has been with us for around four years and in that time we have provided support to her computers and have when needed upgraded the machines to suit their needs. This usually involved adding extra storage and memory, however after us pushing the machines to their limit the client has  finally taken our advice to upgrade their equipment.

So we were given specific instructions on the criteria and requirements the computer needed to meet which were:

  1. High performance
  2. Plenty of storage space
  3. High end graphics
  4. Upgradability
  5. Multiple HD Monitor capability
  6. Plenty of USB 2 and 3
  7. Windows 7 64bit

So the first thing we had to decide was what kind of hardware we would use and the upgradability it would provide. So lets break it down, we knew the hardware required would not fit just any case but would require plenty of space to work inside, plenty of cable management, lots of cooling fans, maybe even water-cooled and most importantly lots of HDD slots.

After some searching and reading reviews we chose the Cooler Master Cosmos II

  • Stylish and streamlined race-car inspired design
  • Brushed aluminium and steel for strength and elegance
  • Airflow optimized design
  • Supports up to 10 fans and 13 HDDs (2 from X-dock)
  • Supports 4 Way SLI/CF
  • Supports XL-ATX / SSI CEB / SSI EEB boards
  • Advanced Control Panel:
  • 4 channel fan speed control
  • I/O (USB 3.0 x 2, USB 2.0 x 4, e-SATA, Fan LED on/off switch)

The case is Cooler Masters flagship and at £300 for the case and £120 for the PSU it’s not cheap however the case is a real joy to work with and the design and thought that has gone in to it is second to none. Having said that the case is no lightweight and weighs in at 50lbs when it’s empty and the dimensions are 344(W) x 704(H) x 664(D)mm / 13.5 x 27.7 x 26.1 inch, so I wouldn’t recommend one of these unless you were spending some real money on what’s going inside it.

Click here for Part 2 of our article

 

Small Business IT Support Services

Dell IT Infrastructure

Small Business IT Support are located in Northenden Manchester between Stockport and Altrincham and we offer Support Services to the whole of the North West. Small Business Support was formed in 2009 specifically to help SME’s who needed IT Support but couldn’t justify the cost of a permanent Technician.

Small Business IT Support provide an all-round IT Service, from a single computer to fully installed IT infrastructures. We can help with all your computing requirements from disaster recovery to replacement keyboards. We don’t repair computer hardware unless we already support the companies infrastructure in which case we have a trusted reputable supply chain for Software and Hardware.

Some of our services include but not limited to are:IT Services

  • Server and Computer repairs
  • Network upgrades and expansion
  • Microsoft Server support
  • Firewall configuration and management
  • Bespoke monthly support packages
  • Support on an ad hoc basis
  • Small Business Computer Support
  • And much more…

Clients on monthly support packages also benefit from unlimited telephone support and our exclusive encrypted remote support. We also offer Small Business IT Support reductions On Cloud Services and Software packages through our suppliers who we resell for and are able to pass down to our clients greatly reduced packages.

Steven Cole – Managing Director, Small Business Support.

Steven has over 15 years experience and started his IT career in education at South Trafford College as part of a team supporting 1,000 computers and 3,000 users. Steven says: “I am very grateful to South Trafford College who saw potential in my abilities and put me forward to go on to do my Microsoft and CCNA certificates” After South Trafford College Steven was head hunted for his abilities in Helpdesk implementation and management by a company who provided Small Business IT Support Services to SME’s, which is where he gained his grounding and additional experience he uses today for his own business.

Small Business IT Support was formed because Steven knew he could integrate all his knowledge from large IT infrastructures to small businesses offering them a professional friendly service. Steven says “It’s not just technical abilities that’s needed, you have to be approachable and a people person. You can be Bill Gates personal Head Technician but it’s useless if you don’t understand your client’s needs and are able to communicate at a non technical level”

The Mission

We have identified that to provide lots of small to medium size companies with IT Support we need a sound infrastructure and plan. This is why we only support Manchester businesses and limit the size to a maximum of 50 computers. We want you to think of us as an extension to your team after all you will be entrusting us with your mission critical data and business up-time, we believe in creating mutual synergies with our clients whilst not causing any disruption to your day to day business.

Click to read more about our work

Transfer of OEM Licenses

OEM Licenses and what you can do.OEM License

Over the last 6 to 8 months as my clients have been moving away from Windows XP to Windows 7 or upgrading their computers one question keeps being asked over and over again “can I transfer the operating system to another computer to save money” The answer is yes and no you can transfer it if you purchased a retail copy or you have some kind of volume licence however when you enter the realm of OEM licenses it’s a totally different ball game and the following explanation below has been taken directly from the Microsoft Website.

The End User Software License Terms is granted to the end user by you, the system builder. It is related to the OEM System Builder License for the PC on which it was originally installed. You are required to support the license on that original PC, but you cannot support a license that has been moved from a PC that you manufactured to one that you did not. This is one of the key reasons an OEM System Builder License can’t be transferred. ​​​​​​​​​​​​​​​​​​​​​

PC Transfer to Another End User

The entire PC, however, may be transferred to another end user, along with the software license rights. When transferring the PC to the new end user, the following must be included:

  • Original software media
  • Manuals (if applicable)
  • Certificate of Authenticity (COA)

It is also advisable to include the original purchase invoice or receipt. The original end user cannot keep any copies of the software.