Computer

Manchester Small Business Remote Support

 Manchester Small Business Remote Support can control any PC on the web, even through firewalls!
We can even reboot the remote PC into SAFEMODE !

Remote Support

 

Manchester Small Business Remote Support System lets us support our customers even if they are behind firewalls and routers. With RSS we can transfer files, chat, re-boot & auto-reconnect and remotely control their PC in real-time without pre-installing software or any network changes on their side. We can even reboot the remote computer into “Safe Mode”.

Manchester Small Business Remote Support Is Easy As 1-2-3
  1. The customer clicks a link on our own website ( or run it from an email attachment, from disk, or one of many other possible scenarios )
  2. The customer selects “Run” A single .exe file is hosted on your website.  When the customer clicks the file, they will choose “Run” which will begin the Remote Support Session.
  3. The customer picks a technician Remote Support can allow a single .exe file to connect to multiple technicians or locations.  The user must simply choose the desired tech.  Simple as a value meal.

 

  • Super small client download (as little as 290 KB).
  • No 3rd party servers, we own all the required software.
  • Robust Auto-Reconnect feature calls you back automatically in case of internet failure.
  • Collects client contact information (for billing).
  • Tracks session time, even across multiple reboots and displays timer in the top-center of the client’s display.  No guess work on how long we spent working.
  • Auto-generates an invoice for the session and emails it back to you and, or the client upon completion. New in version 1.4, the ability to completely customize your invoice and accept credit cards as payment.
  • We can logon/logoff the remote user and maintain your connection.
  • We can reboot the remote PC with auto-reconnect before login screen.
  • Reboot remote Windows 2K/XP/Vista/7 into SAFEMODE with auto-reconnect. 
  • Remove remote users desktop icons and desktop background to improve performace of remote connection.
  • Has a custom toolbox that allows us to create self-extracting tools, that will auto-download and execute with a single click on the remote PC.  Great for virus removal or system diagnostic tools.
  • Easy Client Distribution Setup wizard that makes changing your EXE file easy.  Change destination addresses, and other options all with a point and click.  No coding experience required.
  • Once the session is complete client executable completely removes all files and programs from the client’s pc, so they can breath easy and trust there are no “back doors.”
  • For repeat customers, we can make a request to clients running the listener component for a session.  The client will then contact us automatically and hand over control.  All with no open ports that could be hacked.  Great for customers we deal with on a daily basis.
  • We can Draw on the remote client’s screen for illustration.
  • Page the remote client back to the PC with the attention bell. Great for user interaction with technician
  • Rolling PIN security code can be added to client so our customers must contact us before connecting.
  • Video Boost mode, allows for enhanced performance, lowered CPU usage, and viewing of remote video cameras.
  • RSS Tool Builder can turn most of the programs you love, into tools that can be used on the remote client’s PC durning a session.
  • Clients can be behind firewalls, and connect to us, no problem!
  • Mac client and Linux server components available to registered users, upon request.  

The DC3217IYE our smallest computer project.

The DC3217IYE our smallest computer project.

Another one of our clients who run a respite care home wanted a computer to show presentations videos to residents, staff and board members but did not want a full computer that was going to take up space. Rather they wanted it to be hidden, small and compact with the least amount of disruption during installation.

After doing some research we came across the DC3217IYE, at first I didn’t think much of this unit whilst reading reviews and it’s specification. Firstly it has some downsides like no sound card only two USB ports and if you want Wi-Fi you need to purchase the upgrade version. However if this unit was to be hidden away and it uses HDMI to connect to a Television it doesn’t really need  sound built in as the HDMI sound driver takes care of that. Two USB ports posed no problem either if you purchase a Wireless Keyboard and Mouse as it only uses one USB port leaving one free for an external HDD.

The Unit comes with a mounting a kit so that you can mount the computer on any modern flat screen TV and it’s very quiet in fact there is no noise from it all. This computer is very fast when it boots up and is a dream to work with, the unit comes with Windows 8 but seems pointless to me unless you have a touch screen, so we ordered it without any OS as the client has a site licence for Windows 7 and it installed like a dream. One thing I should mention is that if you intend to install the OS yourself make sure you have an external CD Drive.

This computer is ideal for schools, board rooms, display stands in fact anywhere you want small, fast and easy to transport with all the power of a full size computer then this unit is what you want. With an i3 Intel Processor, up to 8GB’s memory and SSD Drive this computer will handle anything you can throw at it.

This was another interesting project which the client had a specific criteria and need that we were able to provide a viable solution and a cheap one too with the DC3217IYE costing under £300.

 

 

Part 3 Custom Built Computer

More about what’s inside our custom built computer:

Although the Rampage IV motherboard is capable of supporting 64GB’s we installed Corsair Vengeance 32GB (4x8GB) DDR3 PC3-15000 C10 1866MHz XMP Quad Channel Kit. This is more than sufficient to meet any software requirements installed on the computer but will allow future upgradability.

corsair-cmz12gx3m3a1600c9_extra1For the processor there was only really one choice which is an Intel Core i7-3930K 3.20GHz (Sandybridge-E) Socket LGA2011 Processor – Retail. Six Core Technology, 3.20GHz clock speed, 12MB L3 Cache, Hyper-Threading Technology, Quad Channel DDR3 Controller, 3 Yr Warranty.77881-1_600_600_120917055606

We chose the retail version because we didn’t want to use the standard cooling fan but instead one of our own choice which is the Thermaltake Frio Advanced Cooler and by coincidence the colour scheme was black and red the same as the other components so we got a bonus, features below:

  • Heat-pipe Direct Touch Technology, Supports 230W Cooling Performance
  • Dual 13cm Over-clocking Fan, PWM controllable with 800~2,000 RPM Speed
  • Universal Socket Compatibility & Accessory Package
  • Universal socket support : Intel: LGA 2011, LGA1366, LGA1156, LGA1155, LGA775AMD: FM1, AM3+, AM3, AM2+, AM2

For storage we installed 4 Seagate Barracuda 7200.12 2TB 64MB Cache SATA 6 Gb/s 7200rpm hard drives making a total of 8 terabytes storage space. However since we installed the computer and the client transferring all externally stored archived data this has used 6 terabytes of the 8 terabytes.

So with this in the mind the client asked for more storage so an additional x4 3 terabytes have been installed making a total of x8 HDD’s with a total of 20 terabytes storage.

This posed no problems as the Cosmos II case allows for 12 HDD’s leaving 4 HDD housing bays spare, which is exactly how we planned the custom built computer, even if upgrading storage was a lot sooner than we expected.

Click here for last and final part 4 with pictures of the finished custom build.

 

 

Custom Built Computer

Hello all, firstly apologies for the long absence of posts, fortunately we have been busy with new clients and some interesting projects that has prompted us to write about them. The first project we have been working on has been a real joy because of the 2,700 pound budget we were given to build a custom built computer for one of our clients.

Our client is a professional photographer and is well established in the magazine and catalogue industries, so the client is very busy at all times and has a specific requirement for their business needs in the way that the client edits the photographs and stores all the pictures.

Our client who has been with us for around four years and in that time we have provided support to her computers and have when needed upgraded the machines to suit their needs. This usually involved adding extra storage and memory, however after us pushing the machines to their limit the client has  finally taken our advice to upgrade their equipment.

So we were given specific instructions on the criteria and requirements the computer needed to meet which were:

  1. High performance
  2. Plenty of storage space
  3. High end graphics
  4. Upgradability
  5. Multiple HD Monitor capability
  6. Plenty of USB 2 and 3
  7. Windows 7 64bit

So the first thing we had to decide was what kind of hardware we would use and the upgradability it would provide. So lets break it down, we knew the hardware required would not fit just any case but would require plenty of space to work inside, plenty of cable management, lots of cooling fans, maybe even water-cooled and most importantly lots of HDD slots.

After some searching and reading reviews we chose the Cooler Master Cosmos II

  • Stylish and streamlined race-car inspired design
  • Brushed aluminium and steel for strength and elegance
  • Airflow optimized design
  • Supports up to 10 fans and 13 HDDs (2 from X-dock)
  • Supports 4 Way SLI/CF
  • Supports XL-ATX / SSI CEB / SSI EEB boards
  • Advanced Control Panel:
  • 4 channel fan speed control
  • I/O (USB 3.0 x 2, USB 2.0 x 4, e-SATA, Fan LED on/off switch)

The case is Cooler Masters flagship and at £300 for the case and £120 for the PSU it’s not cheap however the case is a real joy to work with and the design and thought that has gone in to it is second to none. Having said that the case is no lightweight and weighs in at 50lbs when it’s empty and the dimensions are 344(W) x 704(H) x 664(D)mm / 13.5 x 27.7 x 26.1 inch, so I wouldn’t recommend one of these unless you were spending some real money on what’s going inside it.

Click here for Part 2 of our article

 

IT Support Testimonials from happy clients

Testimonials about our excellent IT Supportit support testimonials

We pride ourselves on our excellent customer services and response times and we think that our clients testimonials about our IT Support speak for themselves and is our best advertisement.

 

Steve Cole at Small Business Support has provided and serviced all our computers for the past four years. He also designed and set up my website www.paulvallely.com . In all he has done he has been effective, friendly and good value for money. There is no problem he has not solved and he has been persistent in working on the trickier ones. I work from home to urgent deadlines and he has ensured, in one way or another, that I have never been unable to work. He works both by remote access via the internet and by visiting my office when necessary. I would have no hesitation in recommending him and his new company to others. January 21st 2015

Paul Vallely | Associate Editor. The Independent.

“Small Business IT Support has provided us, as a company, IT support for some time allowing us to maximise our time and systems. When appropriate he has helped extend the lifetime of separate machines and, equally, Steve has been instrumental in the installation of a top range server on SBS 2011 together with full integration within the office and on all our numerous mobile devices. I would highly recommend Steve to anyone looking for honest and knowledgeable IT support.” January 8th, 2015

Martin Hood | Platinum Independent Finance

“ Manchester Small Business Support has looked after our It for the last 12 months or so. Our business is dependent on our IT system working all the time and its so reassuring to know that Steve is making sure that it does. Plus whenever we have a query Steve is always on hand to give his jargon free expert advice and help. Can’t recommend Steve highly enough.” December 4, 2013

David Swarbrick | Kim Marlor Associates

” IT Small Business Support did some repair work on my laptop just before Christmas 2009 – his response was very quick, he collected and delivered the laptop to me and more importantly, the work was first class and solved the problems first time. He also managed to get my wireless connection working – something which nobody else had managed to do! I highly recommend him and won’t hesitate to use his services again.” October 24, 2012

Joanne Siddall | Girl Friday

“Small Business Support has given myself and friends who I have recommended Steve to a really good service. The work has been done straight away without delay meaning I could get back on with my work. I can strongly recommend Steve to anyone needing IT support at home or work.” February 24, 2012

Jane Morgan | Positive Posture

“Manchester Business Support was fantastic sorting out a virus problem we had on our home PC – the repair was done within 24 hours and the remote access facility is brilliant – he was able to ‘complete’ the work without actually coming back out again. First class service and a really lovely person to deal with too – thank you, Steve!” February 25, 2012

Suzanne Stolberg | Word of Mouth

“Small Business Support has recently installed a Small Business Server for our company that has increased our office efficiency 100% and removed the worries of our data being lost. The install and migration was performed with absouloute professionalism and without any business interference. We would highly recommend ResolveIT to any business considering their services.” March 23, 2011

Robert Bevin | Bw Agencies

Outsourced IT Support Services Manchester North West

it support services

Outsourced IT Support Services Manchester.

Finding a reliable, effective IT Support Service isn’t always easy. There are many companies out there on the internet that offer a similar range of services and knowing which one to choose can prove to be a difficult task.

So what makes us stand out from the rest?

Our IT Department are one of few companies in the UK that can offer their clients a truly ‘Unlimited’ One-stop Onsite and Remote Outsourced IT Support Services Solution. We truly believe that we can offer you a service which will never be bettered by any other IT Company in Manchester. We are the IT Company you always wanted, but thought you could never afford.

Our IT Department specialise in Supporting the IT Networks of SME’s in Greater Manchester and the surrounding areas. Our clients have a Network size of between 15-50 Pc’s and a minimum of one servers.

What services do we offer our clients?

Unlimited Remote and Telephone Support – Over 85% of IT related problems are fixed by our exclusive remote support software.

Unlimited Onsite Visits – Because we are a Manchester based company, we can offer our clients a fast onsite presence.

A range of IT Support Services – Over the past 20 years we have developed a range of technologies which complement our IT Support Services. These solutions include cloud based technology, Virtualisation Solutions, Online Backup, Advance Network Monitoring and many more.

Project Management and IT Consultancy – We are experienced in every aspect of project management, from Office moves and server upgrades to Hosted Migration and the implementation of SAN Solutions. There is nothing we haven’t done, or cannot do.

Contact us to find out more.

If you are looking for Outsourced IT Support Services in Manchester then we are the company to talk with. Visit the contact us page and request a call back today, or we can arrange to come and see you.

Transfer of OEM Licenses

OEM Licenses and what you can do.OEM License

Over the last 6 to 8 months as my clients have been moving away from Windows XP to Windows 7 or upgrading their computers one question keeps being asked over and over again “can I transfer the operating system to another computer to save money” The answer is yes and no you can transfer it if you purchased a retail copy or you have some kind of volume licence however when you enter the realm of OEM licenses it’s a totally different ball game and the following explanation below has been taken directly from the Microsoft Website.

The End User Software License Terms is granted to the end user by you, the system builder. It is related to the OEM System Builder License for the PC on which it was originally installed. You are required to support the license on that original PC, but you cannot support a license that has been moved from a PC that you manufactured to one that you did not. This is one of the key reasons an OEM System Builder License can’t be transferred. ​​​​​​​​​​​​​​​​​​​​​

PC Transfer to Another End User

The entire PC, however, may be transferred to another end user, along with the software license rights. When transferring the PC to the new end user, the following must be included:

  • Original software media
  • Manuals (if applicable)
  • Certificate of Authenticity (COA)

It is also advisable to include the original purchase invoice or receipt. The original end user cannot keep any copies of the software.

Do I need a Small Business Server ?

Thinking about a Small Business  Server for your Business?Do I need a Small Business Server

This is a question I get asked allot by clients and I always fire the question back by asking them what do they want it to do? A Small Business Server solution requires an initial investment so it’s important to consider all the factors, a Server especially with the latest Microsoft Server Operating systems can improve the efficiency of an office environment by 100% and in the long term will save you money and time. Windows small business server 2011 and Windows small business essentials are the latest flavours of Microsoft’s operating systems and both have been designed for small to medium size businesses.

Some of the features they provide are in house managed email, file sharing, the ability to work away from the office, printer sharing, an intranet (website for internal office use to share information, calendars and contacts) backups and enhanced security. If you have more than 10 – 15 staff then you should seriously consider a Small Business Server, if you have 2 – 10 staff then a server can still be very beneficial, it may surprise you to know that I have clients with only 2 staff that couldn’t operate without a server. As I have mentioned you need to think about what the servers job will be and the options it will provide should your business expand.

The cost of implementing a Small Business Server as a rough guide can cost anywhere between £2,500 – £20,000+ other things you have to consider are the extra hardware you need to protect your data and server, for instance you will need a UPS (Uninterrupted power supply) Backup media (External that can be taken of the property) and a backup procedure.

However if you have more than 75 users on your network then Small Business Server will not be the solution for you as Microsoft Small Business Server only supports 75 users. The solution to this would be to implement Windows Server 2008 r2 which allows for more than 75 users. Windows Server 2008 r2 is limited in it’s features compared to Small Business Server. However Server 2008 is a very powerful tool designed for larger companies that require heavy automated features.

Of course this is just a very quick guide and the topic of Servers can be very complicated to the average user but I hope this article will give you an idea of the infrastructure you may need.

For more advice and details please use our contact form.

 

Can I justify an upgrade?

The answer is yes, but that’s easy for me to say because I am a techy geek and know exactly what can and can not be recycled or cannibalised from the old computer. Basically as long as you have a computer case that can facilitate the new hardware then you can upgrade anything in the computer, however it is always wise to seek advice before spending your hard earned money.

Its really a balancing act and you have to take into account how much the upgrade will cost and how much longer the life of the computer can be increased in comparison to a new computer.

Often in most cases you can give your computer a face-lift and recharge it’s batteries so to speak by just upgrading the memory it can be as simple as that, however you can change the motherboard, memory and CPU to give it a new lease of life and increase the speed.

Of course there are other factors to consider like making sure your existing hardware is compatible with the new and it’s wise to do your research but that said you can save as much as £200. The rule of thumb is to do your homework research all the alternatives, make sure you do not have incompatibility issues and of course consider the impact a major hardware upgrade will have on your operating system. However if an upgrade is done correctly and you have backed up your files, then your bank balance will be £200 higher.