Disaster Recovery

Manchester Small Business Remote Support

 Manchester Small Business Remote Support can control any PC on the web, even through firewalls!
We can even reboot the remote PC into SAFEMODE !

Remote Support

 

Manchester Small Business Remote Support System lets us support our customers even if they are behind firewalls and routers. With RSS we can transfer files, chat, re-boot & auto-reconnect and remotely control their PC in real-time without pre-installing software or any network changes on their side. We can even reboot the remote computer into “Safe Mode”.

Manchester Small Business Remote Support Is Easy As 1-2-3
  1. The customer clicks a link on our own website ( or run it from an email attachment, from disk, or one of many other possible scenarios )
  2. The customer selects “Run” A single .exe file is hosted on your website.  When the customer clicks the file, they will choose “Run” which will begin the Remote Support Session.
  3. The customer picks a technician Remote Support can allow a single .exe file to connect to multiple technicians or locations.  The user must simply choose the desired tech.  Simple as a value meal.

 

  • Super small client download (as little as 290 KB).
  • No 3rd party servers, we own all the required software.
  • Robust Auto-Reconnect feature calls you back automatically in case of internet failure.
  • Collects client contact information (for billing).
  • Tracks session time, even across multiple reboots and displays timer in the top-center of the client’s display.  No guess work on how long we spent working.
  • Auto-generates an invoice for the session and emails it back to you and, or the client upon completion. New in version 1.4, the ability to completely customize your invoice and accept credit cards as payment.
  • We can logon/logoff the remote user and maintain your connection.
  • We can reboot the remote PC with auto-reconnect before login screen.
  • Reboot remote Windows 2K/XP/Vista/7 into SAFEMODE with auto-reconnect. 
  • Remove remote users desktop icons and desktop background to improve performace of remote connection.
  • Has a custom toolbox that allows us to create self-extracting tools, that will auto-download and execute with a single click on the remote PC.  Great for virus removal or system diagnostic tools.
  • Easy Client Distribution Setup wizard that makes changing your EXE file easy.  Change destination addresses, and other options all with a point and click.  No coding experience required.
  • Once the session is complete client executable completely removes all files and programs from the client’s pc, so they can breath easy and trust there are no “back doors.”
  • For repeat customers, we can make a request to clients running the listener component for a session.  The client will then contact us automatically and hand over control.  All with no open ports that could be hacked.  Great for customers we deal with on a daily basis.
  • We can Draw on the remote client’s screen for illustration.
  • Page the remote client back to the PC with the attention bell. Great for user interaction with technician
  • Rolling PIN security code can be added to client so our customers must contact us before connecting.
  • Video Boost mode, allows for enhanced performance, lowered CPU usage, and viewing of remote video cameras.
  • RSS Tool Builder can turn most of the programs you love, into tools that can be used on the remote client’s PC durning a session.
  • Clients can be behind firewalls, and connect to us, no problem!
  • Mac client and Linux server components available to registered users, upon request.  

IT Support Greater Manchester

iStock_000019489363Small[1]We are proud to deliver high quality best in class IT support services in the Greater Manchester area.

Operating from our offices in Northenden, we have local advantage and a reputation as trusted IT Support in our sector, providing remote and on-site IT support services to organisations in the local area including Manchester, Altrincham, Stockport, Oldham, Bolton and Bury.

Being located just off the M56 means we have the ability to rapidly attend site at our customer locations in Lancashire and across the north-west. Our pro-active monitoring and IT Service Desk further allows us to deliver support services instantly via remote access.

We offer the full range of IT support functions to SME and Enterprises alike from our manned UK IT Service Desk, 24 hours a day, 7 days a week. Our team of capable IT specialists are a phone call away and are supported by industry leading remote monitoring and server management tools.

Our services include:

• Managed IT services – full cover or modular support to integrate into your existing IT Services function

• IT outsourcing – end-to-end service covering asset management, hosting and full support

• Server/Network/Desktop/laptop/ Hardware Maintenance

• On-site Desk-side Support

• Managed Endpoint Anti-virus Protection & Email Security

• Cloud Backup

• Monthly Reporting and Annual Health Check

• Project Design, Delivery and Management

 

 

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Common Faults with Laptops

Common Faults with Laptops

If you like many people have become dependant on your laptop for work, school or play you will know how irritating it is to have you laptop go faulty because of either wear and tear or accidental damage. Laptops have become very popular for the simple reason that you can carry them around with you.

The main components of a laptop are the LCD display, random access memory (RAM), battery, keyboard, and hard drive. Other than the LCD display, the other parts of a laptop can easily be replaced.

Common Laptop Hardware Problems

Here is a list of common problems laptop users experience:

  • Broken case as a result of a drop
  • Laptop Overheating – The production of heat can be the cause of computer shutting down unexpectedly.  Some laptops automatically shutdown when excessive heat is generated to protect the computer.  May also be related to a fan failure.
  • Damaged LCD screen or does not display the image properly – The screen may look distorted or some of the pixels may not display properly indicating damaged pixels.
  • Failure of the backlight – a faint image on the LCD screen is a key clue
  • Sticky or broken keys on the keyboard – spilled beverages
  • Loose or broken LCD hinge
  • Damaged USB ports – improper insertion of USB devices into the port is the major source of damage
  • Hard Drive failure – malfunction are usually caused by vibration and shock associated with the portable nature of how laptops are used

Laptop Repair Solutions

Many of the problems listed above can be repaired for less than the cost of a new laptop! If you are handy, replacing a keyboard, a hard drive or adding memory to a laptop is not difficult. If you don’t feel comfortable performing these tasks, then we can help with the repairs / upgrade at reasonable prices but stay away from retail stores because guess what … they will try to sell you a new laptop.

Recent Laptop repairs that we have completed:

Below you can see a laptop that experienced problems with constantly shutting down without warning, this is a sure sign that it is overheating and can be caused by the cooling fan being faulty or blocked. In this case the fan was blocked with dust which was preventing air flow to cool the processor.

In the next pictures below you can see a laptop that had Coca Cola spilt on the Laptop Keyboard, this caused the input key to be very sticky and in most cases unusable. Fortunately it did not go any further than the keyboard and was a simple case of replacing the keyboard. You will notice that the screen has been removed also this is because we replaced the screen at the same time and although the owner never said we believe a temper tantrum was performed on the screen as a consequence of the Coca Cola spillage. :)

Backup 14 Terabytes of data

How do you backup 14 terabytes of data?

A client of ours recently approached us for some guidance on how to backup all their data from numerous external HDD’s and data stored on the local computers. The obstacles we faced our 14 terabytes of data and increasing, data stored on different devices and computers and nothing is backed up.

On first inspection of the external HDD’s three of them were old Omega and Seagate that varied between 200 gigabytes to 500 gigabytes, these had been stored and not been used for at least three – four years, alarm bells start ring!!! So firstly we needed to establish if these worked and the data was not corrupt. Fortunately all of them worked and all data was safe, then we had to check the newer external HDD’s ranging from 1 Terabyte – 3 Terabytes again these all worked and although the data was stored all over the place with no order we proceeded to make our recommendation.

Of course with such large amounts of data storing it in the cloud was not an option because of expense and time, so the option we proposed is two NAS drive (Network Attached Storage) don’t get me wrong this option is going to be expensive to achieve with the hardware that is involved and work to set it up not to mention there needs to be two of everything.

We could have chosen two pre-built NAS already assembled with drives installed but we wanted a specific amount of storage with at least 32 terabytes and from what we have discovered not many companies offer this kind of configuration and if they were to modify the specification it would be double the price of our suggested configuration.

So down to the nitty gritty, we opted for the Synology DiskStation DS1813 with 8 drive bays, this would allow us to configure the DiskStation with 8 x 4 Terabytes = 32 Terabytes. We needed one large logical disk with fault tolerance per unit so we opted for a Raid 5 Configuration. This was not an easy decision as it takes a whopping 10 terabytes away from the original 32 terabytes leaving a logical disk of 229367 Gigabytes or just under 23 Terabytes.

Product Features:

  • 211.88 MB/sec Writing, 352.39 MB/sec Reading
  • Four LAN Ports with Link Aggregation Support
  • Scale up to 72TB with Synology DX513
  • Expandable RAM Module (Up to 4GB)
  • CPU Passive Cooling Technology & System Fan Redundancy
  • VMware®, Citrix®, Microsoft® Hyper-V® Ready
  • High Availability and Automatic Failover by SHA
  • Powered by Synology DiskStation Manager (DSM

So bearing in mind that it took nearly 5 years to accumulate 14 terabytes of data which will now be transferred to one of the NAS and with an additional 9 terabytes free space this should allow for further data to be added for at least three to four years.

So one NAS will be used to transfer all the data into one central location, for easy access to historical and current data and one NAS will be used to backup the data stored on the first one. With the NAS drives being able to be networked both units can be stored at different locations, which means we have now provided them with a means to recover lost and deleted data, fault tolerance on the hardware and a means of recovering data should one unit have a disaster.

For the software to manage the backups we will be using Symantec Backup Exec Small Business Edition, firstly it will backup over the network and secondly it will backup individual workstations and thirdly it will backup multiple locations, this is ideal for our purposes as there is no Server to speak at the location other than a basic domain server (SBS Essentials)

 

IT Support Infrastructure Review for Small Business

IT Support infrastructure reviewInfrastructure Review from Manchester Small Business IT Support.

Manchester Small Business IT Support offers a free information and communications technology (ICT) infrastructure review for businesses in the North West. This is provided by our team of specialists who will help you identify how you can use ICT more effectively to streamline your business.
During the ICT infrastructure review, your adviser will analyze how you use ICT in your business. They will try to identify potential new opportunities for using ICT and, where necessary, make recommendations to help you get more out of your existing systems or upgrade them. After the review you’ll get an easy-to-understand report which will show clearly:

  1. any opportunities for improvement in your IT Support
  2. the anticipated benefits of making the improvement
  3. the solutions that are available to your business

What does the infrastructure review look at? The infrastructure review will give you an assessment of the following aspects of ICT usage in your business:

  1. core technologies including network/server architecture
  2. systems and data security
  3. software use across the business
  4. business continuity
  5. ICT policies
  6. security issues

The review can also identify opportunities for introducing specific technologies into your business to improve its operations. Some examples of the types of technology that could be considered include:

  1. client relation management tools
  2. financial management tools
  3. manufacturing and resource planning tools
  4. e-commerce and its use with back-office administrations

Taking the next step At the end of your infrastructure report you’ll see a high-level ‘statement of requirements’, which will help you make key decisions about ICT in your business. The report will contain the important information you need to approach potential solutions providers and procure the specific hardware, software and services your business requires.

Our IT Support Services go beyond fixing problems as they occur as you can see from our Infrastructure Review. We believe in pro-active measures, which is why we think we are the best small business support company.

Small Business Support for your companies IT Systems

Small Business Support

Who are Manchester Small Business IT Support?

Hi! my name is Steven Cole and I am the owner / director at Manchester Small Business IT Support. I have been working in IT support and web development for around 15 years, and I’ve been based in Manchester all that time. For the majority of that time I’ve worked in IT support roles for education establishments and more recently in the legal and financial industries. I now work with small businesses to offer them my experience that I have accumulated in my career. Typically our ideal client base are small businesses with One to Fifty staff who we can provide with websites, social media, Microsoft Small Business Server and small business support in and around the North West Manchester areas.

Why should we contract you to manage our IT Support?

Good question. The fact that we have specialised in small business support in Manchester for the last four years gives me an unique insight to what kind of IT Support you will need, along with a network of other specialists that we have built trusted relationships with to call upon puts me at the front of the line when you make a decision on your IT Support Specialist.

Whats different from other Small Business Support companies?

We believe in quality not quantity and as we only provide small business IT Support in Manchester we know what works best. We know that every company requires a different level of support and specialism. It maybe enough for one company with three users to have telephone support but a company with 25 users or more will almost certainly require additional on-site support. With this in mind we provide a bespoke personalised  service with more than just a voice on the other end of the phone.

Small Business IT Support Testimonials
Interesting… what next?

You can contact us on 0161 408 6219 or 07825 269 391 alternatively you can email me at info@smallbusinessitsupportmanchester.co.uk or you can use our contact page to send me a quick message.

Outsourced IT Support Services Manchester North West

it support services

Outsourced IT Support Services Manchester.

Finding a reliable, effective IT Support Service isn’t always easy. There are many companies out there on the internet that offer a similar range of services and knowing which one to choose can prove to be a difficult task.

So what makes us stand out from the rest?

Our IT Department are one of few companies in the UK that can offer their clients a truly ‘Unlimited’ One-stop Onsite and Remote Outsourced IT Support Services Solution. We truly believe that we can offer you a service which will never be bettered by any other IT Company in Manchester. We are the IT Company you always wanted, but thought you could never afford.

Our IT Department specialise in Supporting the IT Networks of SME’s in Greater Manchester and the surrounding areas. Our clients have a Network size of between 15-50 Pc’s and a minimum of one servers.

What services do we offer our clients?

Unlimited Remote and Telephone Support – Over 85% of IT related problems are fixed by our exclusive remote support software.

Unlimited Onsite Visits – Because we are a Manchester based company, we can offer our clients a fast onsite presence.

A range of IT Support Services – Over the past 20 years we have developed a range of technologies which complement our IT Support Services. These solutions include cloud based technology, Virtualisation Solutions, Online Backup, Advance Network Monitoring and many more.

Project Management and IT Consultancy – We are experienced in every aspect of project management, from Office moves and server upgrades to Hosted Migration and the implementation of SAN Solutions. There is nothing we haven’t done, or cannot do.

Contact us to find out more.

If you are looking for Outsourced IT Support Services in Manchester then we are the company to talk with. Visit the contact us page and request a call back today, or we can arrange to come and see you.

Save money and have no backup

No backup is a ticking time bomb

This makes no sense if you value your time and data, even if you have just one computer you Backup Time Bombshould invest in some kind of backup procedure. If you can not justify the cost of backups either in terms of time or money you can not justify using your computer for your business.

The most valuable asset in your company is your data and there are many things that can go wrong and destroy it, for instance hard drive failure, viruses, staff deleting files by mistake or files being deleted on purpose.

Can you really afford your data to be lost? lets just say as a scenario that your data had been destroyed by a faulty hard drive, what would the cost be to your company for lets say just two days without access to your files, emails, accounts and payroll.

I say two days but it could be a week depending on the severity of the hard drive failure, it may have to go to a special data recovery company which costs serious money and time.

Have you got a disaster recovery plan, what happens if all your data is corrupted, what do you? who do you see? how much will it cost? well the answer is simple. If you do not plan for the worst you will be snookered and will pay far more to get back up and running than if you had planned for it.

There are many forms of media to do backup and as they say any form of backup is better than no backup but for business you should consider asking a professional like Manchester Small Business IT Support who will plan a strategy and give advice on the best forms of media available to make sure you are prepared and get back to work ASAP.

Just take a minute to ask yourself what is your data worth.