Firewall

Manchester Small Business Remote Support

 Manchester Small Business Remote Support can control any PC on the web, even through firewalls!
We can even reboot the remote PC into SAFEMODE !

Remote Support

 

Manchester Small Business Remote Support System lets us support our customers even if they are behind firewalls and routers. With RSS we can transfer files, chat, re-boot & auto-reconnect and remotely control their PC in real-time without pre-installing software or any network changes on their side. We can even reboot the remote computer into “Safe Mode”.

Manchester Small Business Remote Support Is Easy As 1-2-3
  1. The customer clicks a link on our own website ( or run it from an email attachment, from disk, or one of many other possible scenarios )
  2. The customer selects “Run” A single .exe file is hosted on your website.  When the customer clicks the file, they will choose “Run” which will begin the Remote Support Session.
  3. The customer picks a technician Remote Support can allow a single .exe file to connect to multiple technicians or locations.  The user must simply choose the desired tech.  Simple as a value meal.

 

  • Super small client download (as little as 290 KB).
  • No 3rd party servers, we own all the required software.
  • Robust Auto-Reconnect feature calls you back automatically in case of internet failure.
  • Collects client contact information (for billing).
  • Tracks session time, even across multiple reboots and displays timer in the top-center of the client’s display.  No guess work on how long we spent working.
  • Auto-generates an invoice for the session and emails it back to you and, or the client upon completion. New in version 1.4, the ability to completely customize your invoice and accept credit cards as payment.
  • We can logon/logoff the remote user and maintain your connection.
  • We can reboot the remote PC with auto-reconnect before login screen.
  • Reboot remote Windows 2K/XP/Vista/7 into SAFEMODE with auto-reconnect. 
  • Remove remote users desktop icons and desktop background to improve performace of remote connection.
  • Has a custom toolbox that allows us to create self-extracting tools, that will auto-download and execute with a single click on the remote PC.  Great for virus removal or system diagnostic tools.
  • Easy Client Distribution Setup wizard that makes changing your EXE file easy.  Change destination addresses, and other options all with a point and click.  No coding experience required.
  • Once the session is complete client executable completely removes all files and programs from the client’s pc, so they can breath easy and trust there are no “back doors.”
  • For repeat customers, we can make a request to clients running the listener component for a session.  The client will then contact us automatically and hand over control.  All with no open ports that could be hacked.  Great for customers we deal with on a daily basis.
  • We can Draw on the remote client’s screen for illustration.
  • Page the remote client back to the PC with the attention bell. Great for user interaction with technician
  • Rolling PIN security code can be added to client so our customers must contact us before connecting.
  • Video Boost mode, allows for enhanced performance, lowered CPU usage, and viewing of remote video cameras.
  • RSS Tool Builder can turn most of the programs you love, into tools that can be used on the remote client’s PC durning a session.
  • Clients can be behind firewalls, and connect to us, no problem!
  • Mac client and Linux server components available to registered users, upon request.  

Windows Small Business Server the all in one solution

small business server Windows small business server checklist:

  •  Do you want to share your files and printers?
  •  Do you want centrally managed emails with spam filtering?
  •  Do you want to be able to access your files from anywhere?
  •  Do you want to be able to remotely access your computer from anywhere?
  •  Do you want to be able to access your emails from anywhere?
  •  Do you want scheduled backups?
  •  Do you want status monitoring on the health of your computers?
  •  Do you want a system that will update your computers?
  •  Do you want a system that will check your security and virus protection?
  •  Do you want user accounts with folder and file permissions?
  •  Do you want a system that will manage your contacts and appointments?
  •  Do you want an intranet (internal website) for team managed office tasks?
  •  Do you want to increase your office working efficiency?

Would you be surprised if we told you that all of the above can be easily achieved on one software package with little cost and all centrally managed on your own premises? Of course Windows small business server needs hardware which comes in the form of a Server but the overall benefits of this solution outweigh the cost of the initial investment and will save you money.

It’s a fact that your business can not function without technology and it’s also true that all of the above features can be outsourced to different companies for monthly charges. My question is why? When If properly implemented you can be in control of your own systems with the help of our IT professionals. We can plan, install and manage Small Business Server for you and have you on course to 100% office efficiency and confidence in your IT Services.

If you were to outsource just a few of the features above it would cost you in the region of £6000+ per year, with Small Business Server 2011 Standard and a professional IT company like Manchester Small Business IT Services to guide you and help maintain your systems you will be on the right track to saving money and having the peace of mind that your systems are safe and well managed.

 

Small Business Support for your companies IT Systems

Small Business Support

Who are Manchester Small Business IT Support?

Hi! my name is Steven Cole and I am the owner / director at Manchester Small Business IT Support. I have been working in IT support and web development for around 15 years, and I’ve been based in Manchester all that time. For the majority of that time I’ve worked in IT support roles for education establishments and more recently in the legal and financial industries. I now work with small businesses to offer them my experience that I have accumulated in my career. Typically our ideal client base are small businesses with One to Fifty staff who we can provide with websites, social media, Microsoft Small Business Server and small business support in and around the North West Manchester areas.

Why should we contract you to manage our IT Support?

Good question. The fact that we have specialised in small business support in Manchester for the last four years gives me an unique insight to what kind of IT Support you will need, along with a network of other specialists that we have built trusted relationships with to call upon puts me at the front of the line when you make a decision on your IT Support Specialist.

Whats different from other Small Business Support companies?

We believe in quality not quantity and as we only provide small business IT Support in Manchester we know what works best. We know that every company requires a different level of support and specialism. It maybe enough for one company with three users to have telephone support but a company with 25 users or more will almost certainly require additional on-site support. With this in mind we provide a bespoke personalised  service with more than just a voice on the other end of the phone.

Small Business IT Support Testimonials
Interesting… what next?

You can contact us on 0161 408 6219 or 07825 269 391 alternatively you can email me at info@smallbusinessitsupportmanchester.co.uk or you can use our contact page to send me a quick message.

Microsoft Security Essentials Virus Protection

What we think about Microsoft Security Essentials Virus protectionMicrosoft Security Essentials Virus protection

Microsoft Security Essentials has been around for some time under a different name OneCare and Microsoft did drop it at one point but I always suspected that they would bring it back once they had solved all its little problems as it’s not like Microsoft to just drop out of the market. It’s of great debate to how effective it really is, I think Microsoft have got it right, simple clean interface little involvement from the end user and very little impact on performance of the computer.

However I don’t think it’s 100% there yet but who better to combat viruses designed to destroy your Windows operating system than Microsoft. In my opinion it is one of the better free virus protection programs available and it’s even free to small businesses with less than 10 users however it makes more sense for enterprise businesses to have MacAfee or Norton with subscription based costs.

We have tested Microsoft Security Essentials Virus Protection on one of our computers and found it to be an effective virus solution for the home and small business and it detected and cleaned the common viruses, bots and malware with no problem also it didn’t flag a single clean file as malicious and we had nothing to complain about with rootkit detection.

I’ve always said the most hungry resource programs are Outlook, ITunes and Firewalls, most of the popular Virus programs come with Firewall protection, why? When Windows firewall does a good job for the home user.

I think Microsoft Security Essentials Virus Protection is one to keep an eye on and can only see good things from it as Microsoft develop it even further, now with Microsoft Security Essentials and Windows 7 together it is five times less vunerable to Malware infection than previous editions. I just hope Microsoft don’t spoil it by deciding to make even more profit by charging for it at different levels and versions like they have Windows.