Microsoft

Manchester Small Business Remote Support

 Manchester Small Business Remote Support can control any PC on the web, even through firewalls!
We can even reboot the remote PC into SAFEMODE !

Remote Support

 

Manchester Small Business Remote Support System lets us support our customers even if they are behind firewalls and routers. With RSS we can transfer files, chat, re-boot & auto-reconnect and remotely control their PC in real-time without pre-installing software or any network changes on their side. We can even reboot the remote computer into “Safe Mode”.

Manchester Small Business Remote Support Is Easy As 1-2-3
  1. The customer clicks a link on our own website ( or run it from an email attachment, from disk, or one of many other possible scenarios )
  2. The customer selects “Run” A single .exe file is hosted on your website.  When the customer clicks the file, they will choose “Run” which will begin the Remote Support Session.
  3. The customer picks a technician Remote Support can allow a single .exe file to connect to multiple technicians or locations.  The user must simply choose the desired tech.  Simple as a value meal.

 

  • Super small client download (as little as 290 KB).
  • No 3rd party servers, we own all the required software.
  • Robust Auto-Reconnect feature calls you back automatically in case of internet failure.
  • Collects client contact information (for billing).
  • Tracks session time, even across multiple reboots and displays timer in the top-center of the client’s display.  No guess work on how long we spent working.
  • Auto-generates an invoice for the session and emails it back to you and, or the client upon completion. New in version 1.4, the ability to completely customize your invoice and accept credit cards as payment.
  • We can logon/logoff the remote user and maintain your connection.
  • We can reboot the remote PC with auto-reconnect before login screen.
  • Reboot remote Windows 2K/XP/Vista/7 into SAFEMODE with auto-reconnect. 
  • Remove remote users desktop icons and desktop background to improve performace of remote connection.
  • Has a custom toolbox that allows us to create self-extracting tools, that will auto-download and execute with a single click on the remote PC.  Great for virus removal or system diagnostic tools.
  • Easy Client Distribution Setup wizard that makes changing your EXE file easy.  Change destination addresses, and other options all with a point and click.  No coding experience required.
  • Once the session is complete client executable completely removes all files and programs from the client’s pc, so they can breath easy and trust there are no “back doors.”
  • For repeat customers, we can make a request to clients running the listener component for a session.  The client will then contact us automatically and hand over control.  All with no open ports that could be hacked.  Great for customers we deal with on a daily basis.
  • We can Draw on the remote client’s screen for illustration.
  • Page the remote client back to the PC with the attention bell. Great for user interaction with technician
  • Rolling PIN security code can be added to client so our customers must contact us before connecting.
  • Video Boost mode, allows for enhanced performance, lowered CPU usage, and viewing of remote video cameras.
  • RSS Tool Builder can turn most of the programs you love, into tools that can be used on the remote client’s PC durning a session.
  • Clients can be behind firewalls, and connect to us, no problem!
  • Mac client and Linux server components available to registered users, upon request.  

Custom built gaming computer on a budget

From time to time we take on little projects aside from our normal day to day support to businesses. Especially if one of our clients has a specific requirement out side of their support contracts.

One of our clients has asked if we can build a computer that serves as a gaming machine but can be used in an office environment. I should mention that our client works mostly from home and has a small network of computers that are all used for business purposes.

Well the answer is yes we can help and as custom computers are getting to be a regular request from our clients we have gained the experience and knowledge to source the correct hardware for the job.

Now if I was given an unlimited budget I could throw money in to the best high end hardware for this project like we have for a previous client on our Hercules model that cost £3,500 to build. However Hercules was built specifically for an entirely different purpose but needed a really high end specification that gaming hardware provides. The budget I have for this particular build is £1,200 and with this budget we can build and source a very well suited computer for the role it will play.

We intend to use the below Hardware but you may notice that there is no case, well this because we had chosen one but thought it inappropriate for an office environment with it’s neon lights and see through panels.

Custom built computer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Motherboard we intend to use and deserves a mention on it’s own is the MSI Z87-G45 Gaming Intel Z87 (Socket 1150)

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Intel® Z87 Express Chipset

  • Supports 4th Gen Intel® Core™ / Pentium® / Celeron® processors for LGA 1150 socket
  • Supports DDR3-3000(OC) Memory
  • USB 3.0 + SATA 6Gb/s
  • Audio Boost: Reward Your Ears with True Quality
  • Killer Ethernet: Kill Your Lag
  • Military Class 4: Top Quality & Stability
  • OC Genie 4: Overclock in 1 Second
  • Click BIOS 4: Easily Fine-tune Your System
  • PCI Express Gen 3: World’s 1st PCI Express Gen 3 Motherboard Brand
  • Multi-GPU: NVIDIA SLI & AMD CrossFire Support
  • Sound Blaster Cinema: Realistic Surround Sound Experience
  • Gaming Device Port: Optimized with Triple Gold-plating for High Polling Rate Gaming Devices
  • Total Fan Control: Optimize All Fan Speed As You Wish
  • Lucid Virtu MVP 2.0: Uncompromised Game Response Performance
  • Fast Boot: Quickly Boot Up & Enter OS in A Few Seconds

Z87_GAMING_06

One feature of this board that is particularly nice is The Killer™ E2200 Intelligent Networking Platform is built for maximum networking performance for online games and high-quality streaming media. Featuring Advanced Stream Detect™, Killer E2200 automatically detects and accelerates game traffic ahead of other network traffic for smoother, stutter-free in-game performance and the competitive edge. With this exclusive, automatic traffic prioritization, games and real-time chat get priority over low-level system chatter, giving you the lowest latency for game data on the most controllable network hardware available.

Through the detection and prioritization of gaming traffic you can finally fully utilize your network without fear of being kicked from an on-line game because of high ping. This enables true multi-tasking without manually enabling or disabling applications, updates and installations. Killer networking actually allows you to use your PC 24 hours a day.

The Graphics Card
DirectCU II with SSU architecture

20% cooler, 3X quieter

P_500ASUS graphics card engineering leads the industry once again with the introduction of DirectCU II SSU thermal design. Comprising two “S” and one “U” shapes, the new heatpipes are precision shaped for optimal efficiency and heat transference. They are also nickel-plated to minimize oxidization, with their mid-section now placed directly over the GPU die. This design shortens heat transfer travel to lower thermal resistance and create bi-directional flow for up to twice the cooling capacity in the same space as that required by existing graphics card cooler designs. High-conductivity copper used in heatpipe formulation creates tube-like vapor chambers, moving heat to a large aluminium heatsink that features extended fins for multiple points of dissipation. The assembly is further chilled by two high performance but carefully-tuned and sound-dampened fans for faster and quieter cooling.

 

GPU Tweak

Real-time intuitive graphics tuning

  • Shows detailed specs and actual card status with GPU-Z
  • Sync GPU clocks and voltages for easier overclocking
  • Monitoring widget provides real-time detailed multi-parameter info
  • 2D/3D switcher locks cards in 3D mode for higher benchmarks
  • Automatically checks and updates drivers and BIOS versions
  • Stream on-screen action to the web in full HD
The processor

images7X90ZWG1The new Intel Core i7-4770K. It’s the fastest version of the desktop part of Intel’s latest CPU architecture, known as Haswell.

With that comes expectations. This isn’t just a minor tweak or a die shrink. As Intel itself proudly claims, this is the fourth generation of its Core architecture. Unleash the fireworks.

Intel’s 4th gen processor codename: Haswell offers superior performance over the previous generation Ivybridge by up to 10% clock for clock. This astounding performance boost results in performance improvements in multi-tasking, encoding, gaming and multithreaded applications. Intel’s 4th generation processor has improved PCI-Lane 3.0 bandwidth which helps further boost performance of latest generation 3 graphics cards for the ultimate gaming experience.

Over the following weeks we will be posting videos and pictures of how we build the system and configurations.

 

Small Business IT Support Services

Dell IT Infrastructure

Small Business IT Support are located in Northenden Manchester between Stockport and Altrincham and we offer Support Services to the whole of the North West. Small Business Support was formed in 2009 specifically to help SME’s who needed IT Support but couldn’t justify the cost of a permanent Technician.

Small Business IT Support provide an all-round IT Service, from a single computer to fully installed IT infrastructures. We can help with all your computing requirements from disaster recovery to replacement keyboards. We don’t repair computer hardware unless we already support the companies infrastructure in which case we have a trusted reputable supply chain for Software and Hardware.

Some of our services include but not limited to are:IT Services

  • Server and Computer repairs
  • Network upgrades and expansion
  • Microsoft Server support
  • Firewall configuration and management
  • Bespoke monthly support packages
  • Support on an ad hoc basis
  • Small Business Computer Support
  • And much more…

Clients on monthly support packages also benefit from unlimited telephone support and our exclusive encrypted remote support. We also offer Small Business IT Support reductions On Cloud Services and Software packages through our suppliers who we resell for and are able to pass down to our clients greatly reduced packages.

Steven Cole – Managing Director, Small Business Support.

Steven has over 15 years experience and started his IT career in education at South Trafford College as part of a team supporting 1,000 computers and 3,000 users. Steven says: “I am very grateful to South Trafford College who saw potential in my abilities and put me forward to go on to do my Microsoft and CCNA certificates” After South Trafford College Steven was head hunted for his abilities in Helpdesk implementation and management by a company who provided Small Business IT Support Services to SME’s, which is where he gained his grounding and additional experience he uses today for his own business.

Small Business IT Support was formed because Steven knew he could integrate all his knowledge from large IT infrastructures to small businesses offering them a professional friendly service. Steven says “It’s not just technical abilities that’s needed, you have to be approachable and a people person. You can be Bill Gates personal Head Technician but it’s useless if you don’t understand your client’s needs and are able to communicate at a non technical level”

The Mission

We have identified that to provide lots of small to medium size companies with IT Support we need a sound infrastructure and plan. This is why we only support Manchester businesses and limit the size to a maximum of 50 computers. We want you to think of us as an extension to your team after all you will be entrusting us with your mission critical data and business up-time, we believe in creating mutual synergies with our clients whilst not causing any disruption to your day to day business.

Click to read more about our work

Contact Manchester Small Business IT Support Today

Small Business IT SupportSmall Business IT support contact form.

If you would like to contact Manchester Small Business IT Support with any questions or would like to arrange for us to visit you then please feel free to do so we will be delighted to answer any questions and we look forward to hearing from you.

The name and email fields are required but the other questions are optional, however the more information you provide will help us to answer any queries more accurately.

Website: www.sbism.co.uk

Email: info@sbism.co.uk

Phone: 07983 262221

IT Support Infrastructure Review for Small Business

IT Support infrastructure reviewInfrastructure Review from Manchester Small Business IT Support.

Manchester Small Business IT Support offers a free information and communications technology (ICT) infrastructure review for businesses in the North West. This is provided by our team of specialists who will help you identify how you can use ICT more effectively to streamline your business.
During the ICT infrastructure review, your adviser will analyze how you use ICT in your business. They will try to identify potential new opportunities for using ICT and, where necessary, make recommendations to help you get more out of your existing systems or upgrade them. After the review you’ll get an easy-to-understand report which will show clearly:

  1. any opportunities for improvement in your IT Support
  2. the anticipated benefits of making the improvement
  3. the solutions that are available to your business

What does the infrastructure review look at? The infrastructure review will give you an assessment of the following aspects of ICT usage in your business:

  1. core technologies including network/server architecture
  2. systems and data security
  3. software use across the business
  4. business continuity
  5. ICT policies
  6. security issues

The review can also identify opportunities for introducing specific technologies into your business to improve its operations. Some examples of the types of technology that could be considered include:

  1. client relation management tools
  2. financial management tools
  3. manufacturing and resource planning tools
  4. e-commerce and its use with back-office administrations

Taking the next step At the end of your infrastructure report you’ll see a high-level ‘statement of requirements’, which will help you make key decisions about ICT in your business. The report will contain the important information you need to approach potential solutions providers and procure the specific hardware, software and services your business requires.

Our IT Support Services go beyond fixing problems as they occur as you can see from our Infrastructure Review. We believe in pro-active measures, which is why we think we are the best small business support company.

Small Business Support for your companies IT Systems

Small Business Support

Who are Manchester Small Business IT Support?

Hi! my name is Steven Cole and I am the owner / director at Manchester Small Business IT Support. I have been working in IT support and web development for around 15 years, and I’ve been based in Manchester all that time. For the majority of that time I’ve worked in IT support roles for education establishments and more recently in the legal and financial industries. I now work with small businesses to offer them my experience that I have accumulated in my career. Typically our ideal client base are small businesses with One to Fifty staff who we can provide with websites, social media, Microsoft Small Business Server and small business support in and around the North West Manchester areas.

Why should we contract you to manage our IT Support?

Good question. The fact that we have specialised in small business support in Manchester for the last four years gives me an unique insight to what kind of IT Support you will need, along with a network of other specialists that we have built trusted relationships with to call upon puts me at the front of the line when you make a decision on your IT Support Specialist.

Whats different from other Small Business Support companies?

We believe in quality not quantity and as we only provide small business IT Support in Manchester we know what works best. We know that every company requires a different level of support and specialism. It maybe enough for one company with three users to have telephone support but a company with 25 users or more will almost certainly require additional on-site support. With this in mind we provide a bespoke personalised  service with more than just a voice on the other end of the phone.

Small Business IT Support Testimonials
Interesting… what next?

You can contact us on 0161 408 6219 or 07825 269 391 alternatively you can email me at info@smallbusinessitsupportmanchester.co.uk or you can use our contact page to send me a quick message.

Outsourced IT Support Services Manchester North West

it support services

Outsourced IT Support Services Manchester.

Finding a reliable, effective IT Support Service isn’t always easy. There are many companies out there on the internet that offer a similar range of services and knowing which one to choose can prove to be a difficult task.

So what makes us stand out from the rest?

Our IT Department are one of few companies in the UK that can offer their clients a truly ‘Unlimited’ One-stop Onsite and Remote Outsourced IT Support Services Solution. We truly believe that we can offer you a service which will never be bettered by any other IT Company in Manchester. We are the IT Company you always wanted, but thought you could never afford.

Our IT Department specialise in Supporting the IT Networks of SME’s in Greater Manchester and the surrounding areas. Our clients have a Network size of between 15-50 Pc’s and a minimum of one servers.

What services do we offer our clients?

Unlimited Remote and Telephone Support – Over 85% of IT related problems are fixed by our exclusive remote support software.

Unlimited Onsite Visits – Because we are a Manchester based company, we can offer our clients a fast onsite presence.

A range of IT Support Services – Over the past 20 years we have developed a range of technologies which complement our IT Support Services. These solutions include cloud based technology, Virtualisation Solutions, Online Backup, Advance Network Monitoring and many more.

Project Management and IT Consultancy – We are experienced in every aspect of project management, from Office moves and server upgrades to Hosted Migration and the implementation of SAN Solutions. There is nothing we haven’t done, or cannot do.

Contact us to find out more.

If you are looking for Outsourced IT Support Services in Manchester then we are the company to talk with. Visit the contact us page and request a call back today, or we can arrange to come and see you.

Different types of operating systems for your Business

Free Operating systems and software versus Microsoft

Free Operating systems and software versus Microsoft

Most people will have heard the words Open Source which basically means that it is widely available for the general public to use for free and software developers to change and adapt the coding to improve or add features. One of the more popular types of Open Source is Linux and it may surprise you to know that it will do everything Microsoft will do, of course the architecture, user interface and the way it accomplishes tasks is completely different and alien to the average computer user.

Linux operating systems like Windows comes in many flavours but the one I like most is Ubuntu it comes in a Server and desktop version, however it is no serious threat to Microsoft as yet. One of the downsides to Linux is that nearly all popular software packages are written for Microsoft Operating Systems and so can never be used on a Linux distribution. This does not completely rule out Linux because included with Linux distributions are many applications including photo editing, graphic design, an alternative to Microsoft Office plus many more useful features.

A plus side to Linux is that because the Microsoft operating system is a dominating force in the market and nearly all the applications are written for it, Viruses are very rare in the world of Linux in fact I have never heard of any Linux user in 10 years say they have ever had a virus. Most of the larger companies have been using Linux Servers for years in fact if you have a website and it is hosted I can almost guarantee you that your hosting provider will be using some flavour of Linux as the operating system for the Server your website sits on.

Linux Servers are great work horses and far more secure and less vulnerable to attack than a Microsoft Server, a typical Linux server can be used for mail, websites, ftp, databases, file and print the list goes on. I have introduced Linux servers for companies that want specific features like ftp or website hosting and although this can be achieved using a Microsoft Server, Linux was free.

Linux operating systems for desktops are also relentless workers and as mentioned previously these come pre-packaged with desktop publishing and other useful applications, however there is a downside. Incompatibility issues with hardware and cross platform working can produce complications not to mention familiarising yourself with its features. But like anything these can be overcome with a little perseverance and knowledge.

  • So is Linux operating system a good alternative to Microsoft? The answer is yes
  • Are there complications? The answer is yes
  • Will computers purchased in the shop have Linux installed? The answer is no or at least not in the foreseeable future.
  • Is Linux operating system freely available? The answer is yes
  • Is there a place in my business for a Linux Server? The answer is yes depending what you want it for and cross compatibility has been considered.

Software for Students at redced prices

Discounted Software for Students

Did you know that you can purchase Microsoft Software and many other software forSoftware for Students Students packages at really low prices? Well you can, software that is usually out of reach because of the prices is available from www.software4students.co.uk at extremely low prices. How and why is this available well there are six points listed below taken directly from their Website to explain how this is achieved.

1. All School, College, University students and their family members are eligible!

2.No Student ID required for Microsoft Software*:As an Official Microsoft Partner, our offers extend beyond academic email address holders so that any family member or guardian can buy on behalf of a pupil or student.

*All licensees’ must be Qualified Education Users (i.e. students or their parents or guardians)

 3. You receive Full Professional version software at an academic price for lifetime use at home only.

4. Microsoft have linked to us from their site because you may think this is too good to be true. Thousands of customers can confirm this is the real deal.

 5. Strict licensing restrictions from Microsoft means that each student is only entitled to purchase ONE software license of each product.

6. Pay Less, Get More. And if you have any problems with your transaction our support team are on hand to help: support@software4students.co.uk

Save on huge discounts at Software for Students pay them a visit and see the benefits.

Microsoft Security Essentials Virus Protection

What we think about Microsoft Security Essentials Virus protectionMicrosoft Security Essentials Virus protection

Microsoft Security Essentials has been around for some time under a different name OneCare and Microsoft did drop it at one point but I always suspected that they would bring it back once they had solved all its little problems as it’s not like Microsoft to just drop out of the market. It’s of great debate to how effective it really is, I think Microsoft have got it right, simple clean interface little involvement from the end user and very little impact on performance of the computer.

However I don’t think it’s 100% there yet but who better to combat viruses designed to destroy your Windows operating system than Microsoft. In my opinion it is one of the better free virus protection programs available and it’s even free to small businesses with less than 10 users however it makes more sense for enterprise businesses to have MacAfee or Norton with subscription based costs.

We have tested Microsoft Security Essentials Virus Protection on one of our computers and found it to be an effective virus solution for the home and small business and it detected and cleaned the common viruses, bots and malware with no problem also it didn’t flag a single clean file as malicious and we had nothing to complain about with rootkit detection.

I’ve always said the most hungry resource programs are Outlook, ITunes and Firewalls, most of the popular Virus programs come with Firewall protection, why? When Windows firewall does a good job for the home user.

I think Microsoft Security Essentials Virus Protection is one to keep an eye on and can only see good things from it as Microsoft develop it even further, now with Microsoft Security Essentials and Windows 7 together it is five times less vunerable to Malware infection than previous editions. I just hope Microsoft don’t spoil it by deciding to make even more profit by charging for it at different levels and versions like they have Windows.