Server

IT Support Greater Manchester

iStock_000019489363Small[1]We are proud to deliver high quality best in class IT support services in the Greater Manchester area.

Operating from our offices in Northenden, we have local advantage and a reputation as trusted IT Support in our sector, providing remote and on-site IT support services to organisations in the local area including Manchester, Altrincham, Stockport, Oldham, Bolton and Bury.

Being located just off the M56 means we have the ability to rapidly attend site at our customer locations in Lancashire and across the north-west. Our pro-active monitoring and IT Service Desk further allows us to deliver support services instantly via remote access.

We offer the full range of IT support functions to SME and Enterprises alike from our manned UK IT Service Desk, 24 hours a day, 7 days a week. Our team of capable IT specialists are a phone call away and are supported by industry leading remote monitoring and server management tools.

Our services include:

• Managed IT services – full cover or modular support to integrate into your existing IT Services function

• IT outsourcing – end-to-end service covering asset management, hosting and full support

• Server/Network/Desktop/laptop/ Hardware Maintenance

• On-site Desk-side Support

• Managed Endpoint Anti-virus Protection & Email Security

• Cloud Backup

• Monthly Reporting and Annual Health Check

• Project Design, Delivery and Management

 

 

Backup 14 Terabytes of data

How do you backup 14 terabytes of data?

A client of ours recently approached us for some guidance on how to backup all their data from numerous external HDD’s and data stored on the local computers. The obstacles we faced our 14 terabytes of data and increasing, data stored on different devices and computers and nothing is backed up.

On first inspection of the external HDD’s three of them were old Omega and Seagate that varied between 200 gigabytes to 500 gigabytes, these had been stored and not been used for at least three – four years, alarm bells start ring!!! So firstly we needed to establish if these worked and the data was not corrupt. Fortunately all of them worked and all data was safe, then we had to check the newer external HDD’s ranging from 1 Terabyte – 3 Terabytes again these all worked and although the data was stored all over the place with no order we proceeded to make our recommendation.

Of course with such large amounts of data storing it in the cloud was not an option because of expense and time, so the option we proposed is two NAS drive (Network Attached Storage) don’t get me wrong this option is going to be expensive to achieve with the hardware that is involved and work to set it up not to mention there needs to be two of everything.

We could have chosen two pre-built NAS already assembled with drives installed but we wanted a specific amount of storage with at least 32 terabytes and from what we have discovered not many companies offer this kind of configuration and if they were to modify the specification it would be double the price of our suggested configuration.

So down to the nitty gritty, we opted for the Synology DiskStation DS1813 with 8 drive bays, this would allow us to configure the DiskStation with 8 x 4 Terabytes = 32 Terabytes. We needed one large logical disk with fault tolerance per unit so we opted for a Raid 5 Configuration. This was not an easy decision as it takes a whopping 10 terabytes away from the original 32 terabytes leaving a logical disk of 229367 Gigabytes or just under 23 Terabytes.

Product Features:

  • 211.88 MB/sec Writing, 352.39 MB/sec Reading
  • Four LAN Ports with Link Aggregation Support
  • Scale up to 72TB with Synology DX513
  • Expandable RAM Module (Up to 4GB)
  • CPU Passive Cooling Technology & System Fan Redundancy
  • VMware®, Citrix®, Microsoft® Hyper-V® Ready
  • High Availability and Automatic Failover by SHA
  • Powered by Synology DiskStation Manager (DSM

So bearing in mind that it took nearly 5 years to accumulate 14 terabytes of data which will now be transferred to one of the NAS and with an additional 9 terabytes free space this should allow for further data to be added for at least three to four years.

So one NAS will be used to transfer all the data into one central location, for easy access to historical and current data and one NAS will be used to backup the data stored on the first one. With the NAS drives being able to be networked both units can be stored at different locations, which means we have now provided them with a means to recover lost and deleted data, fault tolerance on the hardware and a means of recovering data should one unit have a disaster.

For the software to manage the backups we will be using Symantec Backup Exec Small Business Edition, firstly it will backup over the network and secondly it will backup individual workstations and thirdly it will backup multiple locations, this is ideal for our purposes as there is no Server to speak at the location other than a basic domain server (SBS Essentials)

 

Small Business IT Support Services

Dell IT Infrastructure

Small Business IT Support are located in Northenden Manchester between Stockport and Altrincham and we offer Support Services to the whole of the North West. Small Business Support was formed in 2009 specifically to help SME’s who needed IT Support but couldn’t justify the cost of a permanent Technician.

Small Business IT Support provide an all-round IT Service, from a single computer to fully installed IT infrastructures. We can help with all your computing requirements from disaster recovery to replacement keyboards. We don’t repair computer hardware unless we already support the companies infrastructure in which case we have a trusted reputable supply chain for Software and Hardware.

Some of our services include but not limited to are:IT Services

  • Server and Computer repairs
  • Network upgrades and expansion
  • Microsoft Server support
  • Firewall configuration and management
  • Bespoke monthly support packages
  • Support on an ad hoc basis
  • Small Business Computer Support
  • And much more…

Clients on monthly support packages also benefit from unlimited telephone support and our exclusive encrypted remote support. We also offer Small Business IT Support reductions On Cloud Services and Software packages through our suppliers who we resell for and are able to pass down to our clients greatly reduced packages.

Steven Cole – Managing Director, Small Business Support.

Steven has over 15 years experience and started his IT career in education at South Trafford College as part of a team supporting 1,000 computers and 3,000 users. Steven says: “I am very grateful to South Trafford College who saw potential in my abilities and put me forward to go on to do my Microsoft and CCNA certificates” After South Trafford College Steven was head hunted for his abilities in Helpdesk implementation and management by a company who provided Small Business IT Support Services to SME’s, which is where he gained his grounding and additional experience he uses today for his own business.

Small Business IT Support was formed because Steven knew he could integrate all his knowledge from large IT infrastructures to small businesses offering them a professional friendly service. Steven says “It’s not just technical abilities that’s needed, you have to be approachable and a people person. You can be Bill Gates personal Head Technician but it’s useless if you don’t understand your client’s needs and are able to communicate at a non technical level”

The Mission

We have identified that to provide lots of small to medium size companies with IT Support we need a sound infrastructure and plan. This is why we only support Manchester businesses and limit the size to a maximum of 50 computers. We want you to think of us as an extension to your team after all you will be entrusting us with your mission critical data and business up-time, we believe in creating mutual synergies with our clients whilst not causing any disruption to your day to day business.

Click to read more about our work

IT Support Testimonials from happy clients

Testimonials about our excellent IT Supportit support testimonials

We pride ourselves on our excellent customer services and response times and we think that our clients testimonials about our IT Support speak for themselves and is our best advertisement.

 

Steve Cole at Small Business Support has provided and serviced all our computers for the past four years. He also designed and set up my website www.paulvallely.com . In all he has done he has been effective, friendly and good value for money. There is no problem he has not solved and he has been persistent in working on the trickier ones. I work from home to urgent deadlines and he has ensured, in one way or another, that I have never been unable to work. He works both by remote access via the internet and by visiting my office when necessary. I would have no hesitation in recommending him and his new company to others. January 21st 2015

Paul Vallely | Associate Editor. The Independent.

“Small Business IT Support has provided us, as a company, IT support for some time allowing us to maximise our time and systems. When appropriate he has helped extend the lifetime of separate machines and, equally, Steve has been instrumental in the installation of a top range server on SBS 2011 together with full integration within the office and on all our numerous mobile devices. I would highly recommend Steve to anyone looking for honest and knowledgeable IT support.” January 8th, 2015

Martin Hood | Platinum Independent Finance

“ Manchester Small Business Support has looked after our It for the last 12 months or so. Our business is dependent on our IT system working all the time and its so reassuring to know that Steve is making sure that it does. Plus whenever we have a query Steve is always on hand to give his jargon free expert advice and help. Can’t recommend Steve highly enough.” December 4, 2013

David Swarbrick | Kim Marlor Associates

” IT Small Business Support did some repair work on my laptop just before Christmas 2009 – his response was very quick, he collected and delivered the laptop to me and more importantly, the work was first class and solved the problems first time. He also managed to get my wireless connection working – something which nobody else had managed to do! I highly recommend him and won’t hesitate to use his services again.” October 24, 2012

Joanne Siddall | Girl Friday

“Small Business Support has given myself and friends who I have recommended Steve to a really good service. The work has been done straight away without delay meaning I could get back on with my work. I can strongly recommend Steve to anyone needing IT support at home or work.” February 24, 2012

Jane Morgan | Positive Posture

“Manchester Business Support was fantastic sorting out a virus problem we had on our home PC – the repair was done within 24 hours and the remote access facility is brilliant – he was able to ‘complete’ the work without actually coming back out again. First class service and a really lovely person to deal with too – thank you, Steve!” February 25, 2012

Suzanne Stolberg | Word of Mouth

“Small Business Support has recently installed a Small Business Server for our company that has increased our office efficiency 100% and removed the worries of our data being lost. The install and migration was performed with absouloute professionalism and without any business interference. We would highly recommend ResolveIT to any business considering their services.” March 23, 2011

Robert Bevin | Bw Agencies

Windows Small Business Server the all in one solution

small business server Windows small business server checklist:

  •  Do you want to share your files and printers?
  •  Do you want centrally managed emails with spam filtering?
  •  Do you want to be able to access your files from anywhere?
  •  Do you want to be able to remotely access your computer from anywhere?
  •  Do you want to be able to access your emails from anywhere?
  •  Do you want scheduled backups?
  •  Do you want status monitoring on the health of your computers?
  •  Do you want a system that will update your computers?
  •  Do you want a system that will check your security and virus protection?
  •  Do you want user accounts with folder and file permissions?
  •  Do you want a system that will manage your contacts and appointments?
  •  Do you want an intranet (internal website) for team managed office tasks?
  •  Do you want to increase your office working efficiency?

Would you be surprised if we told you that all of the above can be easily achieved on one software package with little cost and all centrally managed on your own premises? Of course Windows small business server needs hardware which comes in the form of a Server but the overall benefits of this solution outweigh the cost of the initial investment and will save you money.

It’s a fact that your business can not function without technology and it’s also true that all of the above features can be outsourced to different companies for monthly charges. My question is why? When If properly implemented you can be in control of your own systems with the help of our IT professionals. We can plan, install and manage Small Business Server for you and have you on course to 100% office efficiency and confidence in your IT Services.

If you were to outsource just a few of the features above it would cost you in the region of £6000+ per year, with Small Business Server 2011 Standard and a professional IT company like Manchester Small Business IT Services to guide you and help maintain your systems you will be on the right track to saving money and having the peace of mind that your systems are safe and well managed.

 

IT Support Infrastructure Review for Small Business

IT Support infrastructure reviewInfrastructure Review from Manchester Small Business IT Support.

Manchester Small Business IT Support offers a free information and communications technology (ICT) infrastructure review for businesses in the North West. This is provided by our team of specialists who will help you identify how you can use ICT more effectively to streamline your business.
During the ICT infrastructure review, your adviser will analyze how you use ICT in your business. They will try to identify potential new opportunities for using ICT and, where necessary, make recommendations to help you get more out of your existing systems or upgrade them. After the review you’ll get an easy-to-understand report which will show clearly:

  1. any opportunities for improvement in your IT Support
  2. the anticipated benefits of making the improvement
  3. the solutions that are available to your business

What does the infrastructure review look at? The infrastructure review will give you an assessment of the following aspects of ICT usage in your business:

  1. core technologies including network/server architecture
  2. systems and data security
  3. software use across the business
  4. business continuity
  5. ICT policies
  6. security issues

The review can also identify opportunities for introducing specific technologies into your business to improve its operations. Some examples of the types of technology that could be considered include:

  1. client relation management tools
  2. financial management tools
  3. manufacturing and resource planning tools
  4. e-commerce and its use with back-office administrations

Taking the next step At the end of your infrastructure report you’ll see a high-level ‘statement of requirements’, which will help you make key decisions about ICT in your business. The report will contain the important information you need to approach potential solutions providers and procure the specific hardware, software and services your business requires.

Our IT Support Services go beyond fixing problems as they occur as you can see from our Infrastructure Review. We believe in pro-active measures, which is why we think we are the best small business support company.

Small Business Support for your companies IT Systems

Small Business Support

Who are Manchester Small Business IT Support?

Hi! my name is Steven Cole and I am the owner / director at Manchester Small Business IT Support. I have been working in IT support and web development for around 15 years, and I’ve been based in Manchester all that time. For the majority of that time I’ve worked in IT support roles for education establishments and more recently in the legal and financial industries. I now work with small businesses to offer them my experience that I have accumulated in my career. Typically our ideal client base are small businesses with One to Fifty staff who we can provide with websites, social media, Microsoft Small Business Server and small business support in and around the North West Manchester areas.

Why should we contract you to manage our IT Support?

Good question. The fact that we have specialised in small business support in Manchester for the last four years gives me an unique insight to what kind of IT Support you will need, along with a network of other specialists that we have built trusted relationships with to call upon puts me at the front of the line when you make a decision on your IT Support Specialist.

Whats different from other Small Business Support companies?

We believe in quality not quantity and as we only provide small business IT Support in Manchester we know what works best. We know that every company requires a different level of support and specialism. It maybe enough for one company with three users to have telephone support but a company with 25 users or more will almost certainly require additional on-site support. With this in mind we provide a bespoke personalised  service with more than just a voice on the other end of the phone.

Small Business IT Support Testimonials
Interesting… what next?

You can contact us on 0161 408 6219 or 07825 269 391 alternatively you can email me at info@smallbusinessitsupportmanchester.co.uk or you can use our contact page to send me a quick message.

Outsourced IT Support Services Manchester North West

it support services

Outsourced IT Support Services Manchester.

Finding a reliable, effective IT Support Service isn’t always easy. There are many companies out there on the internet that offer a similar range of services and knowing which one to choose can prove to be a difficult task.

So what makes us stand out from the rest?

Our IT Department are one of few companies in the UK that can offer their clients a truly ‘Unlimited’ One-stop Onsite and Remote Outsourced IT Support Services Solution. We truly believe that we can offer you a service which will never be bettered by any other IT Company in Manchester. We are the IT Company you always wanted, but thought you could never afford.

Our IT Department specialise in Supporting the IT Networks of SME’s in Greater Manchester and the surrounding areas. Our clients have a Network size of between 15-50 Pc’s and a minimum of one servers.

What services do we offer our clients?

Unlimited Remote and Telephone Support – Over 85% of IT related problems are fixed by our exclusive remote support software.

Unlimited Onsite Visits – Because we are a Manchester based company, we can offer our clients a fast onsite presence.

A range of IT Support Services – Over the past 20 years we have developed a range of technologies which complement our IT Support Services. These solutions include cloud based technology, Virtualisation Solutions, Online Backup, Advance Network Monitoring and many more.

Project Management and IT Consultancy – We are experienced in every aspect of project management, from Office moves and server upgrades to Hosted Migration and the implementation of SAN Solutions. There is nothing we haven’t done, or cannot do.

Contact us to find out more.

If you are looking for Outsourced IT Support Services in Manchester then we are the company to talk with. Visit the contact us page and request a call back today, or we can arrange to come and see you.

Different types of operating systems for your Business

Free Operating systems and software versus Microsoft

Free Operating systems and software versus Microsoft

Most people will have heard the words Open Source which basically means that it is widely available for the general public to use for free and software developers to change and adapt the coding to improve or add features. One of the more popular types of Open Source is Linux and it may surprise you to know that it will do everything Microsoft will do, of course the architecture, user interface and the way it accomplishes tasks is completely different and alien to the average computer user.

Linux operating systems like Windows comes in many flavours but the one I like most is Ubuntu it comes in a Server and desktop version, however it is no serious threat to Microsoft as yet. One of the downsides to Linux is that nearly all popular software packages are written for Microsoft Operating Systems and so can never be used on a Linux distribution. This does not completely rule out Linux because included with Linux distributions are many applications including photo editing, graphic design, an alternative to Microsoft Office plus many more useful features.

A plus side to Linux is that because the Microsoft operating system is a dominating force in the market and nearly all the applications are written for it, Viruses are very rare in the world of Linux in fact I have never heard of any Linux user in 10 years say they have ever had a virus. Most of the larger companies have been using Linux Servers for years in fact if you have a website and it is hosted I can almost guarantee you that your hosting provider will be using some flavour of Linux as the operating system for the Server your website sits on.

Linux Servers are great work horses and far more secure and less vulnerable to attack than a Microsoft Server, a typical Linux server can be used for mail, websites, ftp, databases, file and print the list goes on. I have introduced Linux servers for companies that want specific features like ftp or website hosting and although this can be achieved using a Microsoft Server, Linux was free.

Linux operating systems for desktops are also relentless workers and as mentioned previously these come pre-packaged with desktop publishing and other useful applications, however there is a downside. Incompatibility issues with hardware and cross platform working can produce complications not to mention familiarising yourself with its features. But like anything these can be overcome with a little perseverance and knowledge.

  • So is Linux operating system a good alternative to Microsoft? The answer is yes
  • Are there complications? The answer is yes
  • Will computers purchased in the shop have Linux installed? The answer is no or at least not in the foreseeable future.
  • Is Linux operating system freely available? The answer is yes
  • Is there a place in my business for a Linux Server? The answer is yes depending what you want it for and cross compatibility has been considered.

Do I need a Small Business Server ?

Thinking about a Small Business  Server for your Business?Do I need a Small Business Server

This is a question I get asked allot by clients and I always fire the question back by asking them what do they want it to do? A Small Business Server solution requires an initial investment so it’s important to consider all the factors, a Server especially with the latest Microsoft Server Operating systems can improve the efficiency of an office environment by 100% and in the long term will save you money and time. Windows small business server 2011 and Windows small business essentials are the latest flavours of Microsoft’s operating systems and both have been designed for small to medium size businesses.

Some of the features they provide are in house managed email, file sharing, the ability to work away from the office, printer sharing, an intranet (website for internal office use to share information, calendars and contacts) backups and enhanced security. If you have more than 10 – 15 staff then you should seriously consider a Small Business Server, if you have 2 – 10 staff then a server can still be very beneficial, it may surprise you to know that I have clients with only 2 staff that couldn’t operate without a server. As I have mentioned you need to think about what the servers job will be and the options it will provide should your business expand.

The cost of implementing a Small Business Server as a rough guide can cost anywhere between £2,500 – £20,000+ other things you have to consider are the extra hardware you need to protect your data and server, for instance you will need a UPS (Uninterrupted power supply) Backup media (External that can be taken of the property) and a backup procedure.

However if you have more than 75 users on your network then Small Business Server will not be the solution for you as Microsoft Small Business Server only supports 75 users. The solution to this would be to implement Windows Server 2008 r2 which allows for more than 75 users. Windows Server 2008 r2 is limited in it’s features compared to Small Business Server. However Server 2008 is a very powerful tool designed for larger companies that require heavy automated features.

Of course this is just a very quick guide and the topic of Servers can be very complicated to the average user but I hope this article will give you an idea of the infrastructure you may need.

For more advice and details please use our contact form.